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Appointments

The practice is open from 08:00 to 20:00 Monday – Friday and 09::00 – 14:00 over the weekends. During opening hours, a member of staff is always available to answer the telephone, and a GP or nurse practitioner is available to see patients. We aim to see all patients within half an hour of their allotted appointment time. For same day emergency appointments, please ring at 08:00. You can also book your appointment up to 8 weeks in advance. 

You can contact the surgery in person or by telephoning 01895486020 to arrange an appointment. Once registered if requested you will be given internet access details.

Appointments can also be made online via the link at the top of this page. 

Same day appointments will be offered with a GP or Nurse Practitioner, as appropriate. We will meet the Government’s target to allow access to any nurse within 24 hours and any doctor within 48 hours. If you wish to see a named doctor or nurse, please ask the reception staff who will do their best to facilitate your request. 

Telephone Consultations

In addition to face to face appointments we also offer telephone consultations, which many people find convenient. If you prefer to speak with a doctor or nurse on the telephone, rather than attend the practice, please ask for the receptionist to book you a telephone consultation and you will be called back at an agreed time. Please ensure that we have your most up to date telephone number(s) so that we can easily contact you.

Dedicated telephone number for text phone users 

We provide a dedicated telephone number for text phone users who have hearing difficulties. Please call 0203 313 9888. We also have an induction loop for the hard of hearing. 

Reminder Service 

We offer a text messaging service to remind you of your appointment time. We would appreciate that whenever possible you contact us if you need to cancel any appointments that you no longer require. 

Translation Facilities

We respect patient confidentiality and dignity and therefore for non-English speakers or people who need help with English the practice offers a translation service.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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